Frequently Asked Questions

What is a mystery box?

A mystery box is a curated collection of surprise items handpicked just for you. You won't know exactly what's inside until it arrives — that's the fun part! 🎁

How many items are in each box?

It varies by box! Each product page lists the number of items included.

Do the curated boxes change?

Yes! Our curated boxes change quarterly — so every season brings a fresh new theme and all-new surprises. Follow us to stay up to date on new drops! 🔄

How long does shipping take?

Standard orders are processed and shipped within 2-3 business days. Orders that include a TikTok Video Add-On ship within 5-7 business days. We ship within the US only.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location. 3 and 4 scoop boxes ship for free! 🚚

Can I send a box as a gift?

Absolutely! Add our free handmade card to your cart and leave your message at checkout — we'll handwrite it with love before it ships. 💌

What if I've ordered The Cozy Chapter box before?

Each book in The Cozy Chapter box includes a unique identifying code (a letter or letters followed by a number). If you're a returning customer, simply include your previous book code(s) in the notes at checkout or email us at thecardyg@gmail.com before placing your order — we'll make sure you receive a different book! 📚

What if my package is lost or delayed?

Email us at thecardyg@gmail.com and we'll do our best to help!

How do I contact you?

Reach us anytime at thecardyg@gmail.com.

Still have a question?

We'd love to hear from you! Send us an email at thecardyg@gmail.com and we'll get back to you as soon as possible. 💛